FAQ
Answers to the most frequently asked questions at tk1971
From account verification to bKash deposits, VIP cashback, cricket betting and how to play on mobile — this page has detailed answers to the most important tk1971 questions in one place. If you cannot find your question, ask directly in live chat.
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Identity Verification
Identity Verification (KYC)
Identity verification (KYC) is done to ensure account security and prevent fraud. tk1971 confirms that every account belongs to a real person — so no one else can withdraw money in your name. It is also important for protecting your own funds. Once verification is complete, the withdrawal process becomes faster. Age verification is part of this process under the responsible gaming policy — tk1971 is for members aged 21+ only.
tk1971 may request KYC verification before your first withdrawal or when you try to withdraw above a certain amount. It may also be requested if unusual transactions are detected on the account or if the support team deems it necessary. Regular players should keep the required documents ready in advance.
tk1971 uses SSL encryption to keep all data secure. Copies of your national ID or passport that you submit are used only for verification purposes and are not shared with third parties. For more details, read the privacy policy — it contains full information on how personal data is stored and used.
Yes, the name given during registration at tk1971 must exactly match the name on your bKash, Nagad, Rocket, Upay or bank account. Withdrawals may be held or cancelled if the names do not match. Providing the correct name at registration is therefore the most important step.
If verification is rejected, you will usually be informed of the reason by email or live chat — for example, a blurry image, an expired document or a name mismatch. You can correct the issue and resubmit. If problems persist, contact tk1971's 24/7 support team in Bengali — they will guide you through the correct process.
VIP and Rewards
VIP and Cashback
tk1971 has five VIP levels in total: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each level — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and 0.8% at Diamond. Higher levels also come with additional benefits. Read tk1971 VIP programme details for more information.
Your VIP level at tk1971 is upgraded automatically through regular and active play. The more you play and keep your account active, the sooner you can move up to the next level. Although specific turnover thresholds are not published, consistent and regular activity is the key to level progression.
Weekly cashback is calculated on the net loss for that week — a portion of what remains after total winnings are deducted from total losses is returned to you. For example, a Gold member (0.5%) with a net loss of ৳20,000 in one week would receive ৳20,000 × 0.5% = ৳100 cashback. This applies at the maximum rate for that level.
At the Diamond level, in addition to the maximum 0.8% weekly cashback, members have access to priority support, faster withdrawal processing and special promotional offers. tk1971 provides high-level VIP members with personalised service and access to exclusive events. Contact live chat for the most up-to-date information on benefits.
Deposits
Deposits
You will find a complete guide to deposits and withdrawals in the wallet and payment methods section at tk1971. The most frequently asked questions are answered below.
The minimum deposit at tk1971 is ৳300 — this is the same across all methods. Whether you deposit via bKash, Nagad, Rocket, Upay or bank transfer, you must deposit at least ৳300. Amounts below this will not be accepted.
Log in to your tk1971 account, go to the deposit section and select bKash. Follow the instructions shown to send money to the designated number using your bKash app or by dialling. It is important to enter the payment reference number correctly. The minimum deposit amount is ৳300. Once confirmed, the funds are added to your account quickly.
tk1971 does not charge any fees of its own for deposits. However, mobile banking services such as bKash, Nagad, Rocket or Upay and banks may apply transaction fees according to their own policies. Contact your payment service provider to find out about those fees.
In some cases it may take a moment to credit due to network delays. Wait a few minutes and refresh the page. If it still has not been credited after 15–20 minutes, contact tk1971's live chat or email with a screenshot of the payment. Keep the transaction reference number handy — it will help resolve the issue faster.
tk1971 currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer (various Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank). The minimum deposit amount is ৳300 for all methods.
Cricket and Sports
Cricket and Sports Betting
Before placing bets on cricket betting and other sports at tk1971, read through the questions below.
Decimal odds are straightforward — multiply your stake by the odds to get the total return. For example, if Team A's odds are 2.25, a ৳200 bet returns a total of ৳450 (৳250 profit + ৳200 stake). If Team B's odds are 1.25, the same ৳200 bet returns ৳250 (৳50 profit). The lower the number, the bigger the favourite and the lower the profit.
An accumulator or multi-bet combines multiple selections and multiplies all the odds together. Example: three selections with odds of 1.40 × 1.50 × 1.90 = 3.99. A ৳100 bet returns ৳399 if all selections win. However, if even one loses, the entire ৳100 is lost. The potential payout is higher, but so is the risk.
If a match is not completed due to rain or another reason and no result is declared, the bet is generally voided and the stake is returned. However, if the result is determined by the D/L method, that is counted as a valid result. Specific rules are set out in detail in tk1971's terms and conditions.
Yes, tk1971 offers live in-play betting. Odds change in real time during BPL, IPL, T20 World Cup and other cricket matches, and you can place bets as the match progresses. A stable internet connection will give you a better live betting experience.
Device and Technology
Device and Technical Issues
Yes, tk1971 is fully optimised for mobile browsers. The site works well on any modern browser — Chrome, Firefox or Safari. Slots, live casino and sports betting are all easy to use on a touchscreen. A full experience is possible through the browser without needing an app.
Yes. On an Android phone, open tk1971 in Chrome, then select "Add to Home screen" from the menu. On an iPhone, use Safari, tap the Share icon and choose "Add to Home Screen". After that, tk1971 can be launched directly from the home screen just like an app.
Both the Android (APK) and iOS versions of tk1971 are available. The apps must be obtained through official channels. You will find instructions on how to install them correctly on the tk1971 App and tk1971 APK pages. Avoid downloading the app from unofficial or third-party sources.
tk1971 works on all modern devices — Android smartphones and tablets, iPhones and iPads, and Windows or Mac computers. You can access all features by opening the site in a browser from any device. Keeping the browser updated on older devices will give better performance.
If the page loads slowly, first clear your browser's cache and cookies. In Chrome, go to Settings → Privacy → Clear browsing data. Then check your internet connection — switching from mobile data to WiFi may improve speed. If the problem persists, let tk1971's live chat support know.
Didn't find your answer? Ask us directly
For any question not covered on this FAQ page, tk1971's support team is always ready to help. Support is available in both Bengali and English.
24/7 Live Chat
Click the live chat icon on any page of the site for immediate assistance. Our team is active at any time, day or night.
Email Support
For detailed questions or to send documents, contact us by email: [email protected]
Full Support in Bengali
tk1971's support team can answer all questions in Bengali. There's no reason to hold back from getting help because of language.