tk1971's Privacy Policy
Your personal information matters greatly to us. This document gives a full account of how tk1971 collects, stores, uses, and protects your data.
1 Introduction and Scope
tk1971 is committed to the privacy of all its registered members and website visitors. This Privacy Policy ("Policy") describes what information we collect when you use tk1971's website, mobile app, or related services ("Platform"), how that information is processed, and what rights you have over your data.
This Policy should be read together with tk1971's Terms and Conditions. By continuing to use the Platform, you are considered to have accepted the terms set out in this Policy. If you disagree with any part of this Policy, please stop using the Platform.
This Policy has been prepared in accordance with applicable data protection laws in Bangladesh and general international data protection standards.
2 What Data We Collect
tk1971 collects two types of data — what you provide directly, and what is collected automatically while you use the Platform.
2.1 Data You Provide Directly
For registration, identity verification, and transactions, we may collect the following:
- Full name, date of birth, and gender
- Current address and national ID or passport number (for KYC verification)
- Email address and mobile number
- Payment details — bKash, Nagad, Rocket, or Upay mobile banking number, or bank account details
- Messages or documents exchanged when contacting the support team
2.2 Data Collected Automatically
The following technical data is collected automatically when you access the Platform:
- IP address, device ID, and operating system information
- Browser type and version
- Navigation patterns on the Platform — pages visited, links clicked, and session duration
- Data collected through cookies and similar technologies (see Section 5 for details)
- Game history, bet records, and financial transaction logs
3 Use of Data
tk1971 uses the data collected for the following purposes:
- Account management: Registration, login verification, and account security.
- Identity verification (KYC): Verifying a member's identity before completing financial transactions.
- Payment processing: Managing deposits, withdrawals, and bonus distribution smoothly.
- Customer support: Resolving issues via live chat and email.
- Platform improvement: Analysing user experience to improve service quality.
- Responsible gaming monitoring: Identifying unusual betting patterns and taking protective measures where needed.
- Fraud prevention: Monitoring account security and suspicious activity.
- Communication and promotions: Sending relevant offers and updates if you have given your consent.
tk1971 never sells your data to third parties for advertising purposes.
4 Data Sharing and Disclosure
tk1971 does not generally share your personal data with third parties. However, sharing may be necessary in the following situations:
4.1 Service Partners
We work with trusted technology partners for specific tasks such as payment processing, technical infrastructure management, or game software provision. These partners receive only the data necessary to carry out their assigned task — nothing more. Our agreements with them include data protection obligations.
4.2 Legal Obligations
Data may need to be disclosed in response to applicable laws in Bangladesh, court orders, or lawful requests from government authorities. In such cases, we will provide only the data that is legally required.
4.3 Fraud Prevention
Relevant data may be shared with the relevant authorities as part of active investigations to protect account security and prevent money laundering or fraudulent activity.
6 Data Security Measures
tk1971 applies multiple layers of technical measures to protect your data:
- SSL encryption: All Platform connections are secured with SSL/TLS encryption, so data cannot be read while in transit.
- Password hashing: Your password is never stored in plain form — it is transformed and stored using industry-standard hashing algorithms.
- Access controls: Only staff with a specific need are permitted access to particular data.
- Monitoring systems: Automated monitoring systems detect unusual activity and issue alerts promptly.
- Regular audits: Security reviews and infrastructure assessments are carried out on a regular basis.
No method on the internet is 100% secure. We follow the highest industry standards, but absolute security cannot be guaranteed. Your own caution is also important for account security — use a strong password and do not share it with anyone.
7 Data Retention Period
tk1971 retains your personal data only for as long as needed to fulfil the relevant purpose. The general policy is:
- Active account data — retained for as long as the account remains active.
- Financial transaction records — retained for the period required under applicable law.
- Even after an account is closed, KYC and financial records must be kept for a set period to meet ongoing legal requirements.
- Once no longer needed, data is securely deleted or anonymised.
8 Your Rights Over Your Data
As a tk1971 Platform user, you have the following rights:
8.1 Right to Access
You may request to know what data we hold about you. We will provide a summary within a reasonable time.
8.2 Right to Correction
If data on your account is incorrect or incomplete, you may request a correction. Some details can be updated directly from account settings; for others, contact the support team.
8.3 Right to Close Your Account
If you wish to close your account, you may submit a request through the support team. Even after closure, some data will be retained for a set period due to legal obligations, as described in Section 7.
8.4 Right to Opt Out of Marketing
If you no longer wish to receive promotional emails or messages, you can opt out using the "Unsubscribe" link in any message or by contacting the support team. Essential service messages (such as transaction confirmations) cannot be turned off.
To exercise these rights or for help with responsible gaming, see our Responsible Gaming Guidelines and contact the support team.
9 Protection of Minors
All tk1971 services are strictly for persons aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21.
Age verification is a mandatory step in the registration process. If we become aware that a minor's data has been collected by mistake, we will immediately close that account and delete the relevant data. If you believe a minor is using our Platform, please notify the support team.
10 Policy Changes
tk1971 reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you upon accessing the Platform or by email.
Each version will show a "Last Updated" date at the top. Continuing to use the Platform after changes are made will be taken as acceptance of the updated Policy. The current version of the Policy will always be available on this page.
To learn more about our services and data practices, visit our About Us page.
11 Contact and Complaints
For any questions, requests, or complaints about this Privacy Policy or your data, contact us through the following:
- Live chat: Available 24/7 from any page on the Platform in Bengali or English.
- Email: [email protected]
We generally respond to all written requests within business days. For urgent matters, live chat gives the fastest response.
For answers to common questions, you can also visit our Frequently Asked Questions (FAQ) section — it covers many common questions about accounts, payments, and privacy.
Have more questions?
Our support team is available 24/7, seven days a week, to answer in Bengali — start a live chat now.